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WE ARE BOOKING FLU VACCINATION APPOINTMENTS.

Before you call us to book your appointment, please go to our ‘Flu’ tab which contains important information.

 

Change to our Privacy Notice during COVID-19 pandemic

Supplementary-Privacy-Notice-during-COVID-19-pandemic-14.04.2020

 

CHANGES TO OUR APPOINTMENTS FROM MONDAY 16TH MARCH 2020 UNTIL FURTHER NOTICE

Due to the rapidly changing COVID-19 or Coronavirus pandemic, we are following national guidance and changing the way we operate until further notice.

Any patients with a high temperature AND/OR a new continuous cough AND/OR loss of taste or smell, DO NOT come to the practice , a pharmacy or hospital.  You need to stay at home for 7 days.You do not need to contact 111 to tell them you are staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home

  • your condition gets worse

  • your symptoms do not get better after 7 days

 NO testing will occur here, so please DO NOT COME TO THE SURGERY if you think you are affected as this puts  other patients and our staff at risk. Please go to

https://www.gov.uk/guidance/coronavirus-covid-19-getting-tested

to find out how to arrange a test.

ALL patients who ring for an appointment will be given a telephone appointment with a clinician and if a face-to-face appointment is deemed to be necessary, you will be seen at the practice in a safe way.

PLEASE DO NOT JUST TURN UP IF YOU FEEL UNWELL – WE WILL ASK YOU TO LEAVE AND RING 0191 456 3824 TO MAKE A TELEPHONE APPOINTMENT.

 

 We do have other ways in which to help you manage your health conditions, such as video consultations or via eConsult (click the big blue box which appears when you open our website to get started). If you can manage your problem in this way then please do so; this would be a huge help to us in managing demand and keeping you safe.

Thanks very much for your cooperation and understanding during this very challenging time.

 

Coronavirus (COVID19)

Important information about the coronavirus (COVID-19)

The NHS across Gateshead and South Tyneside will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

  • a high temperature and/or

  • a new continuous cough and/or

  • loss of taste or smell

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you’re staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home

  • your condition gets worse

  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here.

Everyone is being reminded to follow Public Health England advice to:

  • Wear a face covering in public places

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

  • Avoid touching your eyes, nose and mouth with unwashed hands.

  • Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here.

 

Introduction

Our Practice is highly patient focused and we have a multidisciplinary approach to patients’ health care. We aim to deliver the best for our patients by combining the skills of the practice team with other health and social care workers in the community.

We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community.

This website is aimed at providing you the important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions . We can use your comments and ideas to improve our online services and develop the content of this site accordingly.

Please click on the link to view our Mission Statement

Please have a look around our website as we have lots of useful information.  If you have any ideas about what you’d like to see on our website, please contact Suzanne at the practice.

 

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FREE Wi-Fi is now available for patients and visitors!

To access the NHS Wi-Fi service, select “NHS Wi-Fi” on your mobile phone or tablet and follow the simple onscreen registration instructions

 

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Seven day GP services across South Tyneside starts 1st Sept 2017

EXTENDED HOURS for Primary Care

For those patients who find it difficult to attend during regular hours or whose conditions worsen and feel need to be seen quickly, we offer Early Morning, Late Evening, Saturday and Sunday appointments which are pre-bookable only and should be booked Monday – Friday (Please do not turn up outside normal working hours without booking an appointment as you will not be seen.)

This may be at Imeary Street Surgery or at another in South Tyneside. When offered an appointment elsewhere please do make sure you know where it is – staff will be able to give you the full address, and if we have a valid mobile phone number can text you the date, time, address and postcode.

IF YOU ARE UNABLE TO ATTEND YOUR APPOINTMENT PLEASE CONTACT US AS SOON AS POSSIBLE TO ENABLE US TO OFFER IT TO SOMEONE ELSE – either via the practice or 0191 254 1040 during service hours.

Further information can be found here: www.healthcollaboration.co.uk

People in South Tyneside can now access GP services until 8.00pm on weekdays and at the weekend and bank holidays in addition to 24 hour urgent care services at the South Tyneside Urgent Care Hub.

The extended access GP centres are sited at:

 

 Farnham Medical Centre 435 Stanhope Road, South Shields NE33 4QY
Marsden Health Centre Marsden Road Health Centre, Marsden Road, South Shields, NE34 6RE
Dr Haque 171 Wenlock Road, South Shields, NE34 3BP
Talbot Medical Centre Stanley Street, South Shields, NE34 0BX
Wawn Street Surgery Wawn Street, South Shields, NE33 4DX
Thorniley-Walker And Partners The Medical Centre, Gibson Court, Boldon Colliery, NE35 9AN
Ellison View Campbell Park Road, Hebburn, NE31 2SP
Central Surgery Cleadon Park PCC, Prince Edward Road, South Shields NE34 7QD
Dr Chan Stanhope Parade Health Centre, Gordon Street, South Shields, NE33 4JP
St George and Riverside New George St, South Shields, NE33 5DU
The Glen Glen Street, Hebburn, NE31 1NU
Whitburn Surgery 3 Bryers Street, Whitburn, Sunderland, SR6 7EE
Imeary Street Surgery 78 Imeary Street, South Shields, NE33 4EG
East Wing Surgery Palmer Community Hospital, Wear Street, Jarrow, NE32 3UX

The evening and weekend appointments are available to everyone registered with a GP in South Tyneside and patients can book an appointment by contacting their GP practice.

Please note that not each site will be open each day, you must telephone first. We are unable to see patients who do not pre-book.

 

The service will be open during the following hours;

Monday to Friday Mornings                                                   7:00am – 8:00pm

Monday to Friday Evenings                                                    6.30pm – 8.00pm

Saturday                                                                                      Various hours

Sunday                                                                                         Various hours

Bank Holidays                                                                            Various hours

By opening GP practices in the early morning, late evenings and weekends we hope patients find the service more convenient and provide continuity of care for people who need it. When the service is open as above we will have a dedicated number for patients to call and amend their booked appointment – 0191 254 1040 – this will be charged at the users normal call rate for a local geographical call – which may be more from a mobile phone.

During the day, patients will still be able to contact their GP practice in the same way as they do now. After 6pm, by calling NHS 111, which is available 24/7 and free to call from landlines and mobiles, people will be signposted to the most appropriate service for their needs. This could be at one of the extended hours GP centres or the urgent care hub at South Tyneside hospital.

For life threatening or serious injuries, people should of course dial 999.

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  • Patients can now book appointments, order repeat prescriptions and view parts of their medical record online! Go to ‘Book Your Appointments Online’ tab for more information or contact Reception.

 

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