Annual Report: Patient Participation Group

Our Annual report for the Patient Participation Group (PPG)2012/13 is detailed below. For those of you unaware of this process, the Practice is always actively seeking members to join our virtual PPG. The Practice values your opinion and would like your thoughts on how we can offer you the best care possible. This is the second year we have undertaken this process. If you are interesting in joining our PPG please email the practice via the ‘Contact’ tab.

A description of the profile of the members of the PPG:

While the current PPG membership is not directly reflective of the age/sex breakdown of the practice population, a significant proportion of the members are people who are likely to be moderate to high users of our services. By its nature, a PPG is always going to recruit regular service users more easily.

The current membership generally consists of patients who have a certain level of interest, confidence, free time and the work / life flexibility to participate. The practice catchment area includes both areas of deprivation and relative affluence. The Practice does not monitor the ethnicity of individual PPG members.

  There are 23 PPG members within the group. There are both male and female representatives. Our patient participation group elected to exist as a virtual group with the aim to minimise exclusion of service users who would struggle to attend meetings either during the day or evenings. It was also felt that it would give equal voice to every participant, however it was acknowledged that this required the administrator of the virtual group (i.e. Practice Manager) to be transparent with sharing all views to all members without prejudice or screening of comments.

 Age profile:

2 x members: 0 – 30 years

13 x members: 31- 64 years

8 x members: 65+

10 males/13 females

Advertising of the group is done via the practice website, posters, current PPG members approaching others and opportunistically by Practice staff when encountering patients

How it works:

1. The PPG group were asked to list any areas of concern or improvement in relation to the services we provide. The Practice also used complaints, significant events, comments and suggestions by patients to help.

2. We review these surveys and design a questionnaire which is then sent out to the PPG to agree the format and once this is achieved a random selection of patients (via letter and those attending the practice) are asked to complete the questionnaire (120 total: approx 5% practice population).

3. We collate this information from the questionnaire and report this information back to the PPG for their thoughts and opinions on how we can improve on the areas. The PPG then discuss and suggest how the Practice can implement these improvements.

4. We feedback to the PPG on what we have done.

PPG Report 2012/13

PPG Questionnaire

 

Results

 

Response rate   60%

 

 

Appointments

 

Q1: The last time you saw a Dr at the surgery how good was the Doctor at each of the following:

 

Giving you enough time:

 

Very Good                                          72.2%                   

Good                                                     19.4 %  

Neither Good nor Poor                 0.0%

Poor                                                      0.0%

Very Poor                                            0.0%

Doesn’t apply                                    0.0%

Didn’t answer                                    8.4%     

 

Asking about your symptoms:

 

Very Good                                          77.8%                   

Good                                                     16.7 %

Neither Good nor Poor                 0.0%

Poor                                                      0.0%

Very Poor                                            0.0%

Doesn’t apply                                    5.5%     

Didn’t answer                                    0.0%   

 

Listening:

 

Very Good                                          75%       

Good                                                     13.9 %  

Neither Good nor Poor                 0.0%

Poor                                                      0.0%

Very Poor                                            0.0%

Doesn’t apply                                    0.0%

Didn’t answer                                    11.1%   

 

Explaining tests and treatment:

 

Very Good                                          69.5%                   

Good                                                     22.2 %  

Neither Good nor Poor                 2.8%     

Poor                                                      0.0%

Very Poor                                            0.0%

Doesn’t apply                                    0.0%

Didn’t answer                                    5.5%   

 

Involving you in decisions about your care:

 

Very Good                                          69.5%   

Good                                                     19.4%   

Neither Good nor Poor                 2.8 %    

Poor                                                      0.0%

Very Poor                                            0.0%

Doesn’t apply                                    0.0%

Didn’t answer                                    8.3%     

 

Treating you with care and concern:

 

Very Good                                          77.8%                   

Good                                                     13.9%   

Neither Good nor Poor                 0.0 % 

Poor                                                      0.0%

Very Poor                                            0.0%

Doesn’t apply                                    0.0%

Didn’t answer                                    8.3%     

 

Taking your problems seriously:

 

Very Good                                          69.5%                   

Good                                                     16.6%   

Neither Good nor Poor                 0.0 % 

Poor                                                      0.0%

Very Poor                                            0.0%

Doesn’t apply                                    0.0%

Didn’t answer                                    13.9%   

 

 

Q2: Did you have confidence and trust in the doctor you saw?

 

Yes, definitely                                  80.5%   

Yes, to some extent                       11.2%   

No, not at all                                      0.0%

Don’t know/can’t say                     2.8%     

Didn’t answer                                    5.5%     

 

Q3: How easy is it for you get an appointment with a Practice Nurse at the surgery?

 

Haven’t tried                                     5.5%     

Very                                                      52.7%   

Fairly                                                     27.8%   

Not very                                              2.8%     

Not at all                                             0.0%

Don’t know                                         8.4%     

Didn’t answer                                    2.8%

 

 

 

Q4:  Last time you saw a Practice Nurse at the surgery how good did you find the Practice Nurse at each of the following:

 

Giving you enough time:

 

Very Good                                          66.7%                   

Good                                                     11.1 %  

Neither Good nor Poor                 0.0%

Poor                                                      0.0%

Very Poor                                            0.0%

Doesn’t apply                                    13.8%

Didn’t answer                                    8.4%     

 

Asking about your symptoms:

 

Very Good                                          61.1%                   

Good                                                     11.1 %  

Neither Good nor Poor                 0.0%

Poor                                                      0.0%

Very Poor                                            0.0%

Doesn’t apply                                    13.9%   

Didn’t answer                                    13.9%  

 

Listening:

 

Very Good                                          63.9%                   

Good                                                     11.1 %  

Neither Good nor Poor                 0.0%

Poor                                                      0.0%

Very Poor                                            0.0%

Doesn’t apply                                    11.1%

Didn’t answer                                    13.9%   

 

Explaining tests and treatment:

 

Very Good                                          63.9%                   

Good                                                     8.3 %    

Neither Good nor Poor                 0.0%

Poor                                                      0.0%

Very Poor                                            0.0%

Doesn’t apply                                    13.9%   

Didn’t answer                                    13.9%   

 

Involving you in decisions about your care:

 

Very Good                                          58.3%                   

Good                                                     13.9%   

Neither Good nor Poor                 0.0 % 

Poor                                                      0.0%

Very Poor                                            0.0%

Doesn’t apply                                    13.9%   

Didn’t answer                                    13.9%   

 

Treating you with care and concern:

 

Very Good                                          66.7%                   

Good                                                     8.3%     

Neither Good nor Poor                 0.0 % 

Poor                                                      0.0%

Very Poor                                            0.0%

Doesn’t apply                                    13.9%   

Didn’t answer                                    11.1%  

 

Taking your problems seriously:

 

Very Good                                          66.7%   

Good                                                     8.3%     

Neither Good nor Poor                 0.0 % 

Poor                                                      0.0%

Very Poor                                            0.0%

Doesn’t apply                                    16.7%

Didn’t answer                                    8.3%   

 

 

 

Q5.   In general, how satisfied are you with the care you get at the Surgery ? 

 

Very                                                      75%       

Fairly                                                     16.7%   

Neither satisfied nor dissatisfied 0.0%

Quite dissatisfied                            2.7%     

Very dissatisfied                              0.0%     

Didn’t answer                                    5.6%     

 

Q6.   Would you recommend the Surgery to someone who has just moved to your local area.? 

 

Yes                                                         75%

Might                                                    2.7%     

Not sure                                              0.0%     

Probably not                                      2.7%     

Definitely not                                   0.0%

Don’t know                                         2.7%     

Didn’t answer                                    16.7%   

 

 

 

 

 

 

 

 

OTHER COMMENTS
If there is anything else you would like to tell us about your experience please do so here

 

 

Was there anything particularly good about your GP/Nurse visit?

 

  • Good to talk to
  • Always welcoming and attentive, I feel like I receive excellent care
  • Dr Miller was our GP for 20 years . I have to admit I was a little apprehensive about a new GP but Dr Curry is excellent as are the rest of the team including the lovely receptionists. Thank-you
  • Staff were very friendly and made you very welcome, a much better surgery than Dr Miller
  • Appreciates terrible jokes!
  • That they take the time to listen to any concerns about my health and any emotional problems that I have
  • I felt reassured
  • I was previously seen by Dr Curry at a different practice and joined this practice due to the high standard of care received
  • Staff are very approachable and down to earth
  • Forgot to get my sick note in on time – had it within 3 hours

 

 

Would you find it helpful to be able to order your repeat prescription online?

 

Yes 58.3%
No 22.2%
Don’t know 8.3%  

 

 

 

                                Didn’t answer    11.2%  

 

 

Any other suggestions or comments regarding the services we provide?

 

  • Keeping appointments on time
  • Sometimes having to wait more than 48 hours to see GP
  • My friends tell me ‘horror’ stories about their GP experience – getting an appointment, scary receptionists etc. I think the ‘Curry’ team are excellent. I’m very grateful that this practice is our family’s practice. Thank-you

 

 

 

 

PPG Meeting 19.2.2013

Discussed with PPG the questionnaire results.  The PPG suggested an action plan as followed and was completed by March 2013.

  • Set up on-line repeat prescription request service.

Practice Report to PPG  18.3.2013

The practice reported back to the PPG that on-line repeat prescription request service was now active.

This was advertised in practice, via the Practice website and Practice newsletter.  

I would welcome any comments regarding this information

Kind regards

Matt Swatton

Practice Manager

 

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